Nellore: The Tirumala Tirupati Devasthanams (TTD) is implementing more transparent and efficient technological services with a noble intention to provide enhanced services to the devotees, said TTD executive officer J. Syamala Rao.Addressing the media after Dial your EO programme at Annamaiah Bhavan, Shyamala Rao said several technological reforms were introduced by the TTD in the recent times under the instructions of Chief Minister N. Chandrababu Naidu and these tech upgrades include the use of artificial intelligence, facility monitoring systems, WhatsApp governance, Aadhaar integration, kiosk-based services and a partnership with Google to enhance transparency and efficiency. A WhatsApp-based feedback system has also been introduced to collect real-time suggestions from devotees, he maintained. The other points he briefed the media included old accommodation facilities to be modernised and reconstructed, and quality control labs that were established to ensure high food standards. Elaborating further, he said, the Srivari Seva voluntary system would be refined soon, and Group Leader (Group Supervisor) system is being introduced to improve the efficiency of volunteer services. Plans are in place to involve professionals from various sectors to enhance Seva quality. The TTD is also contemplating inviting NRI devotees to participate in Srivari Seva and new initiatives like “Go Seva” (cow service) are also underway. The sacred Tirunamam service has been reintroduced at 18 locations in Tirumala. The town planning department has also been established as part of the TTD Master Plan. In the first phase, development work will be undertaken at temples in locations such as Tiruchanoor, Amaravati and Vontimitta.
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