New Delhi: Dedicated terminal entry gates, exclusive family check-in counters, priority security lanes, and designated family seating areas at food courts offering specially curated kids’ menus, Delhi airport has some new facilities now for families travelling together.The GMR AERO-led Delhi International Airport Limited (DIAL) on Thursday launched Family@DEL, a dedicated, passenger-centric initiative designed to enhance comfort, convenience, and ease for families travelling through Delhi Airport. The programme aims to simplify every stage of the airport journey by offering curated services tailored to the unique needs of families, thereby enhancing the overall passenger experience. Under Family@DEL, passengers travelling with families can access dedicated terminal entry gates, exclusive family check-in counters, priority security lanes, and designated family seating areas at food courts offering specially curated kids’ menus. The initiative also provides buggy assistance, if required, up to the boarding gates for those in need, ensuring a seamless, comfortable, and hassle-free journey from the terminal forecourt to the departure gate, DIAL said. Family travellers, including those with infants, passengers with restricted mobilities (PRMs), and elderly passengers, can enjoy complimentary baby strollers, private baby care rooms, PRM-friendly washrooms, and specially trained on-ground Family Assistance Buddies to guide and support families throughout their airport journey. “The Family@DEL facility is now operational across Terminals 1, 2, and 3, exclusively for domestic departures. It features dedicated entry gates, priority security zones, and a host of family-friendly amenities ensuring seamless movement through the Terminals. With the introduction of Family@DEL, Delhi International Airport (DIAL) continues to strengthen its focus on passenger-centric innovations, reaffirming its commitment to making air travel simpler, more inclusive, and enjoyable for families,” DIAL added.
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