Despite efforts to rectify the issue, technicians were unable to resolve the fault even after working on the aircraft for five hours. Eventually, around 11:15 am, the decision was made to cancel the flight.In a highly questionable move, passengers were reportedly kept seated inside the aircraft on the apron throughout this five-hour ordeal.While Air India Express has announced that all affected passengers will receive a full ticket refund, serious concerns remain. The airline has yet to clarify how it intends to compensate passengers for the stress, inconvenience, and potential financial losses incurred due to disrupted travel plans.This incident raises renewed concerns over operational safety and passenger handling by airlines, especially in light of the recent aviation tragedy in Ahmedabad.
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