The airline issued a detailed statement about the incident, saying one of the four victims of the assault had suffered spinal injuries.They also said it has initiated the process to place the passenger on the no-fly list in line with civil aviation regulations.”A passenger grievously assaulted four SpiceJet employees at the boarding gate of flight SG-386 from Srinagar to Delhi on July 26, 2025. Our staff members suffered a spinal fracture and serious jaw injuries after being attacked with punches, repeated kicks and a queue stand,” the SpiceJet said in a statement.According to the airline, an employee fell unconscious on the floor, but the passenger continued kicking and hitting him.”Another staff member suffered bleeding from the nose and mouth after receiving a forceful kick to the jaw while bending down to assist the colleague who had fainted.”The airline said the passenger, a senior army officer, was carrying two pieces of cabin baggage weighing a total of 16 kilograms, more than double the permitted limit of 7 kilograms.”When politely informed of the excess baggage and asked to pay the applicable charges, the passenger refused and forcefully entered the aerobridge without completing the boarding process – a clear violation of aviation security protocols. He was escorted back to the gate by a CISF official,” the statement further said.The airline further informed that the passenger grew increasingly aggressive at the gate.It could not be immediately ascertained whether the passenger was detained at the airport after the incident.SpiceJet said it has also written to the civil aviation ministry, apprising them about the “murderous assault” on its staff and has requested appropriate action against the passenger.The airline also said that it has secured the CCTV footage of the incident from the airport authorities and handed it over to the police.Strongly condemning any act of violence against its employees, SpiceJet said it will pursue this matter to its fullest legal and regulatory conclusion.Army officials said the issue has come to the notice of the Indian Army and “we are awaiting the conclusion of the pending investigation”.
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