The ‘Food Safety Connect’ app, a user-friendly platform developed by FSSAI, allows consumers to lodge complaints regarding food safety and hygiene issues, report misleading claims on food products, access basic information about licensed and registered FBOs and Stay informed about FSSAI’s latest food safety initiatives and alerts.Complaints lodged through the app are automatically routed to the concerned jurisdictional authority, which ensures prompt action and minimizes delays in addressing consumer grievances.This is in compliance with Condition of License number 1 of the FSS (Licensing and Registration of Food Businesses) Regulations, 2011.The FBOs have also been asked to feature the QR code or a direct download link for the ‘Food Safety Connect’ app on their digital assets, including websites and online ordering platforms, wherever applicable.This initiative underscores FSSAI’s vision of building a culture of safe and healthy eating for a healthier nation.
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