The Lieutenant Governor is personally monitoring and overseeing the redressal of all cases across the UT of J&K.A toll-free helpline numbers have also been established at the offices of the Divisional Commissioners in both Jammu (0191-2478995) and Kashmir (0194-2487777) divisions, to facilitate the registration of any overlooked or pending claims.These helplines are being attended through dedicated control rooms as citizen interfaces for receiving grievances or queries related to pending government support to terror-affected families, viz., compensation, ex- gratia relief and compassionate appointments.The helplines have been staffed with trained personnel and will be integrated with the centralised application to ensure that every claim is formally recorded and acted upon.In order to ensure regular oversight, coordination, and follow-up on the grievances and pending claims, Special Monitoring Cells have been constituted in the offices of Chief Secretary and Director General of Police.These Special Cells will periodically review the status of pending and resolved cases, analyze delays or bottlenecks in processing, and coordinate with relevant departments to ensure timely and just resolution of claims.Lt Governor Sinha has said compensation and jobs, and justice will be provided to all the militancy-affected victims in Jammu and Kashmir. He has also said FIRs would be registered in cases where no FIRS have been registered.
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