While the Mumbai to Darbhanga leg of the journey was completed, the return flight was cancelled due to bad weather.The complaint said as he had to appear for a PhD online examination in Mumbai on December 8, 2020, he requested an alternate arrangement.SpiceJet then provided an alternate ticket for travel from Patna to Kolkata and then Kolkata to Mumbai on the same day.However, upon reaching Patna, airport authorities informed him that the issued tickets were incorrect, as the connecting flight from Kolkata to Mumbai was scheduled to depart before his arrival in Kolkata, the complaint claimed.This error forced the complainant to book another flight for the following morning at his own expense, causing significant hardship, mental agony and financial loss.In such a situation, he also missed his online examination due to delayed arrival in Mumbai, the complainant said.Hence, the man approached the consumer panel, alleging deficiency in service and unfair trade practice on part of the airline.He sought a refund of the fare amount of Rs 14,577 along with a compensation of Rs 2 lakh for mental agony and Rs 25,000 as the cost of litigation.SpiceJet, in its defense, argued the flight cancellation was due to bad weather, an instance beyond its control, and its liability is limited as per the Carriage by Air Act, 1972.
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